FAQ

Shipping

 

When does my order ship?

Quarterly boxes are delivered by the last month of the season (i.e. if you made a purchase at the beginning of quarter 1, your box would ship by the 15th of March).

If you subscribe after the current season (quarter) box has shipped, we will ship you that quarterly box (if supplies still exist). Otherwise, your first box will ship in the next quarter.

 

How much does shipping cost?

Standard shipping within the U.S is $8 per box.

All items you receive through the service will be shipped by a third-party carrier.

 

Do you ship to Canada?

Unfortunately, we do not. We are currently evaluating the opportunity and will keep you informed if we decide to do so in the near future.

 

Which carrier do you use to ship the box?

We look for the cheapest rates possible. Inside the US, either the US Postal Service, DHL or UPS will deliver the box to your door.

 

Can you have the delivery person leave my package at my doorstep if I'm not home?

This is up to the third party delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the “Address 2” field of your shipping address.

 

Can you ship to military addresses (APO/FPO/DPO)?

Yes, but we’ll need more information (if the fields provided at checkout do not allow for enough space). If that’s the case, please email us at support@theboxoutgroup.com

 

Are you able to guarantee delivery dates?

We get your boxes to you as fast as we can, but from time to time, there are carrier delays due to inclement weather or maintenance that are outside of our control. If a package is later than expected for this reason, we are unable to refund the amount paid for shipping.

 

Returns

 

What's your return policy?

Our boxes are a package deal, so unfortunately, we do not accept returns for the entire box contents or on an individual product basis.

However, your feedback is very much appreciated. Please contact us with your comments or concerns at support@theboxoutgroup.com.

 

What if I received a product that's broken or damaged?

First, please reference our terms for the entire return policy. If the damage falls within our terms, email support@theboxoutgroup.com.

 

Cancellation

 

What is your cancellation policy?

Once an order is placed and credit card authorized, cancellations are not accepted. You can only cancel your recurring subscription after the current season box has been shipped to you. At that point, your cancellation will be effective as of the beginning of the next upcoming season. No returns will be accepted after processing or receiving that season’s box. If you would like to cancel your recurring subscription, login into your account and choose the cancellation option.